Where is my order?
Your order will arrive within 2-5 days (Monday-Saturday) after it's been placed.
Once your parcel has been shipped, you can always track it using the courier tracking link. You will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website.
Can I change again when and where my package will be delivered?
You can! Our shipping partners DHL, Hermes and DHL Express will send you an e-mail confirmation for your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day.
If the courier attempts delivery when you're not home, you can see via the parcel tracking whether your parcel has been delivered to a neighbor for example.
Still waiting for your package?
Our standard shipping for the delivery of your parcel is between 2-4 days. You might also want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us.