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Payment

Payments

  • Payment by Invoice
    If you choose to pay by invoice, payment for your order will be due within 14 days from the day you received your items.If you choose to pay by invoice, payment for your order will be due within 14 days of receiving shipping confirmation. We'll let you know as soon as your order has left the building, and we'll also send a friendly reminder when the payment due date is around the corner.

    Not sure how much your open amounts are?

    Log in to view your open amounts.


    You can always check the status of your order payment in your customer account to see the current open amount. Please allow 5 working days for us to register the payment and 14 days to process your return.


  • Why is my preferred payment method not available?

    We’re sorry if your favourite payment method isn’t possible for your order. With some payment methods, especially with invoice payments.We’re sorry if your favourite payment method isn’t possible for your order. With some payment methods, especially with invoice payments, we essentially pay for your order up front and then you pay us back with your transfer. This is why we make sure each transaction is safe for us, but above all for you.

    There could be one or even a couple of reasons why your preferred payment method isn’t available for your order:

    • Delivery address and billing address do not match. If you chose a DHL Packstation as your delivery address then this might have stopped the invoice option from appearing.

    • The correct name and address combination could not be found. This can happen because of typos, changes of address, or marriage.

    • We also take into account the costs of each payment method. In some cases, a certain payment method may involve higher costs, return rates, or risks for us. The adaptation of payment methods helps to reduce returns rates, which is more sustainable and more economical.

    • You still have some open invoices with us. If you’ve already transferred the money or made a return, it is possible that we haven’t processed it yet.

    • Like other platforms and shops, we use independent credit bureaus to help us assess your credit rating. In some cases, their data may prevent you from having the option to pay with your preferred payment method (for some orders).

    We reserve the right to decline a payment method for some orders.

    What can I do if a payment method is not offered?

    If you have orders with unpaid amounts, please check and settle them. You can also check whether the delivery and invoice addresses correspond when you place an order.

    Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout.

    To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

    If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. 

  • Paying with credit card

  • We’re sorry if your favourite payment method isn’t possible for your order.

    With some payment methods, especially with invoice payments, we essentially pay for your order up front and then you pay us back with your transfer. This is why we make sure each transaction is safe for us, but above all for you.

    There could be one or even a couple of reasons why your preferred payment method isn’t available for your order:

    • Delivery address and billing address do not match. If you chose a DHL Packstation as your delivery address then this might have stopped the invoice option from appearing.

    • The correct name and address combination could not be found. This can happen because of typos, changes of address, or marriage.

    • We also take into account the costs of each payment method. In some cases, a certain payment method may involve higher costs, return rates, or risks for us. The adaptation of payment methods helps to reduce returns rates, which is more sustainable and more economical.

    • You still have some open invoices with us. If you’ve already transferred the money or made a return, it is possible that we haven’t processed it yet.

    • Like other platforms and shops, we use independent credit bureaus to help us assess your credit rating. In some cases, their data may prevent you from having the option to pay with your preferred payment method (for some orders).

    We reserve the right to decline a payment method for some orders.

    What can I do if a payment method is not offered?

    If you have orders with unpaid amounts, please check and settle them. You can also check whether the delivery and invoice addresses correspond when you place an order.

    Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout.

    To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

    If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. 

  • Payment by SEPA direct debit
    With the SEPA direct debit scheme, you can conveniently pay for your order by having Isheri Afro Shop automatically withdraw the order amount.

    How do I authorize payment by direct debit?

    At order checkout, you can select SEPA direct debit from our various payment methods. By providing your IBAN and bank details, you confirm your agreement to the withdrawal of the full invoice amount. 

    Direct debit authorization is valid for 36 months, so you don’t have to enter your bank details again for subsequent orders. And you can save up to five different IBANs and select them for a new order.

    Only when your package is shipped will we collect the open amount from your bank account. You’ll know right away – we’ll send you a confirmation by email.


    I am not offered SEPA direct debit

    Unfortunately, some payment methods are not available for every order for a variety of different reasons. If you are not offered SEPA direct debit, please choose another payment method. We hope you understand we cannot influence the selection of the offered payment methods manually.

    How do I get direct debit payments refunded?

    The amount to be refunded is always credited to the account from which it was collected.
    It may take up to 5 business days for the credited funds to be visible on your account.

    Returns will be refunded within 14 days after we receive your package.

    How secure is the direct debit procedure?

    We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe. In addition, you have an 8-week right of withdrawal, with which you can cancel the direct debit transaction at your bank.

    I wish to revoke my direct debit authorization

    SEPA direct debit authorizations are valid for 36 months. If you would like to revoke your consent, feel free to get in touch with our customer care team and they’ll gladly process your request. Please have the bank account number or IBAN that you would like to remove ready beforehand.



  • Why did I receive a payment reminder?
    Did you receive a reminder from us even after you have made a payment or returned items? 

    1. When did you send your payment? Please allow 5 working days for us to register the payment. As confirmation, you will automatically receive an email from us.

    2. Did you return an item? A return may take up to 14 days to be credited back to you. You can follow your return in your user account – divided according to each item returned.
     
    3. Have you correctly identified the reason for payment? Please take care when making a transfer so that only the order number in question is indicated in the payment reference. If the order number is incorrect, please contact our customer service department and have ready the correct order number and the reason for payment.
     
    4. Have you paid for several orders together? If you have paid the outstanding invoice amounts for several orders by bank transfer, it is quite possible that we are unable to allocate the amounts to the individual orders. Please contact our customer service department in this case, and provide us with the order number(s) in question, as well as the reason for payment specified.
     
    5. Did you forget to pay the outstanding amount? Please pay this as soon as possible to the following account, and make sure to state your order number in the payment reference field:

    Payee: 
    IBAN: 
    BIC: 
    Reference: 



  • How do I get a copy of my invoice?
    You can download a copy of your invoice for your recent Isheri Afro Shop orders in 'My Account'. If you placed the order very recently, please wait until it’s shipped for the invoice to be available.

  • Payment by Paypal
    You can also pay securely and easily via PayPal. You will be redirected directly to PayPal at the end of the ordering process.

    If you are already a PayPal customer, you can log in to your account there with your user details and make the payment. If you don't already have a PayPal account, you can log in as a guest or open a PayPal account and then complete the payment.

    Payment will usually be registered within a few minutes and your order will be instantly processed.

    If you return one or more items, the value of the returned goods will be credited back to your PayPal account. 

    Should PayPal not be available as payment option for your order, please have a look on the article about the availiabilty of the payment methods. 


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